In this blog/video we discuss the importance of reputation in the conveyancing industry.

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Hi everybody - George Sourris, Empire Legal.

Today's topic: Queensland conveyancing reputation - BEWARE!

Hey guys, back this week for another blog, George Sourris, Empire Legal. This week's topic -  REPUTATION. Can you do it cheaper? I got a letterbox drop from your competitor and they're cheaper than you. Why would I pay that extra money for you? The cheap is just as good, right? 

I'm going to show you three competitor reviews that you can publicly find on Google:

Number one.

Not recommended. Shocking communication, lost emails, lack of confirmation when eventually received.  Mistake in final settlement amounts, but of course, not their mistake. Overall experience was not really caring.  

Number two.

Avoid this company at all costs. Firstly, the amount charged at settlement was more than quoted. I had to email several times and then I called several times asking for my settlement statement. I had no idea what searches were actually conducted because they don't list them on their invoice.

Chelsea has no idea what she's doing. Tani hangs up on you when she's required to deal with the fallout of failing to do her job. The emails sent just after midnight show that Chelsea is not even located in Australia.  They then ignore emails, and it all falls apart.

Asked to be contacted by their team leader, but no call received 24 hours later. Still waiting.  Such a sour experience to what is supposed to be a happy moment. Doesn't even deserve the one star rating.  

Number three.

Absolutely awful company to deal with. Terrible communication. Can never get on to speak to the person I need to, and the call queues are so very long. Say they're going to call me and I've been waiting three days. Cannot give clear answers. I want to pay for my property to initiate settlement and they can't even organise that. Thoroughly disgusted. What a waste of time, effort and money. 

Pretty depressing to hear these reviews, right? Trust me, it's absolutely not what you want to be experiencing when you have a property under contract. I wouldn't be happy if that was my experience. People's life savings are tied up in their homes.

Do you want the best of the business to represent you? Or do you want the people that make mistakes  and don't return calls and emails, but they're a little bit cheaper?  At Empire Legal, we have over 2,500+ five star Google reviews as at January 2025.  We don't have reviews like the ones I just read out. Why? Because we actually care about our clients and the professionals that we work alongside.

Google us yourself and read our reviews. Also, our pricing is on the website. Guys, if you pay for the cheap service, you cannot expect an amazing level of customer service. It's an oxymoron. The Empire Legal conveyancing experience is nothing like the reviews I just read out. So no, we can't do it cheaper.  Heed caution when someone is selling a cheap professional service. Google reviews should be the benchmark used before you make a decision.

Not trusting a letterbox drop flyer or even a professional referral. These professionals referring you could be getting paid for the introduction. We don't do that at Empire Legal. Trust the social proof of what people are saying online about a company. Filter by the lowest ratings, have a read before you commit to what can be a stressful, costly mistake. 

Hope that helps guys. Just remember, you might want to spend that little bit extra to have peace of mind and a smooth sail . Here at Empire Legal, we've helped over 10,000 people get into their properties. 

Guys, what I want you to do is I want you to subscribe to our YouTube if it's added any value. We've got 675 subscribers now. We're on the road to a 1,000. That's our big goal for 2025. With your help, we can get there.

Everything we do is free. All we want to do is help people with their Queensland conveyancing. So if you know anybody that wants help with their conveyancing, put them in touch. If you're a real estate agent or a professional service, we want to talk to you - to help your clients have the best experience in the Sunshine State.

Thanks guys. That's it for this week. Hope you learnt a little bit about the importance of reputation when picking a conveyancer in Queensland! Please don't forget, I want to do content that you want. So, if you've got a question, flick me an email. I will write a blog on your topic and shout you out. Thanks very much.  

We've got over 2,500+ 5 star Google reviews, and all of our pricing is on the website, we are super transparent.

Pick a conveyancing team that you can trust. This is seriously important. You need to pick the right people to look after you. This is all we do. We want to help you.

If you're a real estate agent, a mortgage broker, or a banker, and you have clients that need help, we want to help these clients. Get in touch with us today.  I hope that helps.

Agents, brokers, bankers - you can also pass this on  to your clients as a nice little bundle of what to look out for at the pre-contract advice stage of buying a property in Queensland.

Thanks guys.  

Subscribe to our YouTube and our blog. We want to get to 1,000 YouTube subscribers. We're only going to do that with your help. We're giving out this content for FREE to help you and your peers. Spread the good word of Empire Legal. We want to help everyone make property law in Queensland easy and smooth sailing.  

Make sure you subscribed to our blog in order to stay up to date. Here are the links on how to subscribe to our YouTube and our blog.

If you have any questions, you can email me: george@empirelegal.com.au. 

If this has added value, please share this blog / the YouTube video with a friend. 

Thanks for reading everybody. See you on the next one.

Ladies and gentlemen, please keep in mind that all advice is general in nature and does not constitute legal advice. This is authorised by George Sourris, Empire Legal, Brisbane, Queensland, Australia.

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We look forward to continuing to help thousands of Queenslanders every year with their conveyancing!

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Note: all information is general in nature and as each matter is unique please contact our office for tailored advices: the above does not constitute legal advice.