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Hi everybody - George Sourris, Empire Legal.

Today's topic: Meet Robin - our smart new chatbot, here to make QLD property law even easier!

Hey guys, today I'm introducing Robin, our brand new employee. Except....Robin is a robot. I am excited to share our latest website upgrade with you all. You know we're a young, forward thinking, tech friendly law firm. So we've decided to do what no one else has done.

Announcing Robin - the Empire Legal chatbot. We've been working hard in the background to build our chatbot. She's smart, she can answer your questions. Oh, and if you leave the live chat on the website, she will even text you, so you don't have to be tethered to your computer! You can continue the conversation through text.

Also, if you want to talk to a person, you can always just tell Robin that you want to talk to a human, and she will transfer you to our admin team, who are real people in Brisbane, Charlie and Sasha, waiting to help you. 

The whole idea is that you can find the answers you're looking for without needing to email or pick up the phone and call. You're more than welcome to, but you don't have to. You can just talk to Robin.  So, web chat and texting is convenient. We love using tech and we want your experience as a client of Empire Legal to be the best in the industry.

Give Robin a go. All you need to do is go to www.empirelegal.com.au and there's a chat bubble in the bottom right. Ask her questions. She can even tap into blogs we've done. She's a super proper nerd. You can ask her things like: our trading hours, our fees, where we're located, if we have on site parking, and so much more.

She even knows how many Google reviews Empire Legal has, which is pretty cool. You can also ask her about our staff. And she's pretty good at technical questions.

For the best learning experience - click the link at the top or bottom of this blog to watch the YouTube Video of the demo. Below is a copy of the transcript:

Let's do a live demo. 

All right. Hey guys, just going to demo Robin, our chatbot. So if you go to www.empirelegal.com.au,  I've already been talking to her this morning. So you can just go,  there's a little bubble here that pops up,  pop in your details and you can start chatting. So off we go.  Hi, I want to know how much it costs to buy a house please. 

Can't spell house. Whoops. Let's see what she does. Oh, she still knew what to do. So, cool. The cost for purchasing is $1,990. This includes all of our fees. What's cool is it shows the source, so you can click that link if you like. It'll open up a new tab of where she found that information on our website, and that gives you all of our quotes, which is tops.

All right, so that helped.  You can ask  anything you like. So, what are your trading hours?  Let's have a look. Regular business hours, 9 till 5, Saturday, Sunday closed.  Cool. What else do we want to know? What is the address of your Manly office?  Oh guys, I'm struggling with my typing today.

Awesome. There's the address. What else? Maybe it's something about one of our team members. Tell me about  Maddie from the office.  Let's see if Robin is smart enough to work that one out.  We've got two Maddies, this will be interesting. They're spelled differently.  Ah, excellent. So this is correct.

Maddy Cafarella, our senior property lawyer, blah, blah, blah. And the info, it's pulled that from our "About" section of the website. Now let's go a little bit more technical, like Do I need an ATO clearance certificate?

So this is going to search our blogs, everything on our website.  So, excellent. It explains  when you need one and even the new laws coming in, because I've written a blog on that, which is great. And you can click that link again to go to our FAQ's and actually flesh that information out if you want to know more about it. Let's ask another technical question.

Alright, maybe what is FIRB, which is the Foreign Investment Review Board. We'll see if Robin knows that one. Awesome. Foreign Investment Review Board is a government body, etc, etc. Stuff from the FAQ.  Perfect.

So guys, this is just a short example. I'm going to cut it off there. You can ask Robin anything you like, or if you want, you can go, I actually just want to talk to an agent, and an agent is our team. 

So what will happen that will alert one of our admins and then you'll be chatting with a real person from our office.  Also, what's great is if you go ahead and close that window, the chat will end, but  it's going to notify our admin team, and when they respond, you're going to get that as an SMS, which is neat. So when you first open the chat up, just ask for your name and your mobile number, and you can continue just by texting us back.

Any comments, please let us know. Any feedback, we want to know how we can make Robin better.

That's pretty cool hey guys. Robin is learning and getting smarter every day. Keep in mind that all advice is general in nature only, not legal advice. We're so proud to announce Robin to you all and hope you enjoy chatting with her. PS: if you notice any errors or bugs, please email me: george@empirelegal.com.au. We're always looking to make her smarter. Have fun with Robin guys. She's a free resource that we encourage you all to jump on and use!

Like, subscribe, share. Our goal is to get to 1,000 YouTube followers. Guys, we're more than halfway at 550 people, so please, this is all free content, share it with someone if you think they want to learn a bit more about property law in Queensland.

Also, if you want us to make a blog on a specific topic, please email me, and I'll make you a blog.

Chat soon, guys. See you next week. 

If you have any questions, you can email me: george@empirelegal.com.au. 

If this has added value, please share this blog / the YouTube video with a friend. 

Thanks for reading everybody. See you on the next one.

Ladies and gentlemen, please keep in mind that all advice is general in nature and does not constitute legal advice. This is authorised by George Sourris, Empire Legal, Brisbane, Queensland, Australia.

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Note: all information is general in nature and as each matter is unique please contact our office for tailored advices: the above does not constitute legal advice.